Welcome to AllPoker, operated by AllCardRoom. This User Agreement (the "Agreement") outlines the terms and conditions governing your use of our online poker services. By accessing and using our services, you agree to comply with and be bound by this Agreement. Please read this Agreement carefully. If you do not agree with any part of this Agreement, you must immediately discontinue your use of our services.
1. Definitions
By registering for an account, downloading the Software, or using the Services, you agree to be bound by this Agreement, including any changes or updates made to it from time to time. The Company reserves the right to modify this Agreement at any time. We will notify you of any changes by posting the updated Agreement on our website. Your continued use of the Services after any changes signifies your acceptance of the updated Agreement.
Internet gambling may not be legal in some jurisdictions. You acknowledge and accept that the Company cannot provide you with any legal advice or assurances regarding your use of the Services. You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and statutes. The Company does not intend to enable you to contravene applicable law. You represent, warrant, and agree to ensure that your use of the Software and the Services will comply with all applicable laws, statutes, and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.
You must be at least 18 years old or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ("Legally of Age"). The Company reserves the right to request proof of age at any stage, to verify that persons not Legally of Age are not using the Services. The Company may terminate your account and/or exclude you from using the Software or the Services if proof of age is not provided by you or if the Company suspects that you are not Legally of Age. Any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of this Agreement.
You must provide accurate and complete information during the registration process and keep this information up to date. This includes, but is not limited to, your name, address, and payment details. The Company reserves the right to request documentation to verify your information at any time. Failure to provide accurate information or verification documents may result in the suspension or termination of your account.
You may only register one account. The Company reserves the right to close multiple accounts and retain any funds in such accounts. If deemed applicable, the Company may decide in its sole discretion to prevent multiple accounts being registered or used by you or by anyone from the same family or living in the same household. The Company shall not be responsible in any way for preventing the registration of multiple accounts but can take action, including retaining all monies in such accounts, on any person opening multiple accounts as required.
You are responsible for maintaining the confidentiality of your account information, including your password. You must notify the Company immediately if you suspect any unauthorized use of your account. The Company shall not be liable for any loss suffered by you resulting from any unauthorized use of your account. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account.
The Software and Services are provided solely for your personal and non-commercial use. You agree not to use the Software or Services for any illegal or unauthorized purpose. You shall not:
Copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate, or make any attempt to access the source code to create derivative works of the source code, or otherwise;
The Company grants you a non-exclusive, non-transferable, revocable license to use the Software and Services. All rights, titles, and interests in the Software and Services remain with the Company and its licensors. You may not:
Copy, modify, or distribute the Software or Services;
You agree not to:
You may deposit funds into your account using approved payment methods. The Company reserves the right to set minimum and maximum deposit limits. The Company may charge a non-refundable fee in relation to any bet or deposit you make and/or win you receive. You expressly agree to pay such a fee, if charged, and acknowledge that this fee is imposed in order to offset the impact of taxes or duties including but not limited to VAT, GST/HST or its equivalent in your location, or any gaming duty or betting duty in connection with your gaming or betting activity which may be payable to your government in your location.
You may withdraw funds from your account subject to the Company's withdrawal policy. The Company reserves the right to request verification documents before processing withdrawals. The Company may set off any positive balances in your account against any amount owed by you to us.
Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse the Company for any charge-backs, denial, or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards.
All currency conversions executed by the Company for the purposes of allowing you to deposit and cash-out money from your account shall be executed by the Company at an exchange rate comparable with daily commercial rates offered by banks and credit card companies. The Company may from time to time implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved.
All bonuses and promotions are subject to specific terms and conditions. The Company reserves the right to modify or cancel bonuses and promotions at any time. In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer, or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold, or withdraw from any user any bonus, offer, or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
The Company is committed to promoting responsible gaming. You may set deposit limits, loss limits, or self-exclusion periods by contacting customer support. If you have previously experienced issues with gambling addiction, you must not register an account or use the Services. The Company provides various tools and options to help you gamble responsibly, including self-exclusion, deposit limits, and loss limits.
The Company's Privacy Policy describes how we collect, use, and protect your personal information. By using the Services, you consent to the collection and use of your personal information as described in the Privacy Policy. The Company reserves the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the Services and your financial transactions for potential breach of this Agreement and of applicable law. As part of the security review, the Company may request such information, documentation, and identification as it deems appropriate.
The Services and Software are provided "as is" without any warranties, express or implied. The Company does not guarantee that the Services will be uninterrupted or error-free. The Company is not liable for any indirect, incidental, or consequential damages arising from your use of the Services. The Company shall not be liable for any loss or damage that may arise from your use of the Software, the Services, or the Site, including but not limited to any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of records.
Any disputes arising out of or related to this Agreement or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Anjouan, and the arbitrator's decision shall be final and binding. No claims or disputes will be considered more than 7 business days after the date of the original transaction. The Company's support team will review your claim and provide you with its decision within 14 business days of you submitting your claim or dispute.
The Company reserves the right to terminate your account and access to the Services at any time, with or without cause, and without prior notice. You may terminate your account by contacting customer support. Upon termination, you must discontinue the use of the Software and the Services, pay all amounts due and owing to the Company, and remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power, or control.
This Agreement shall be governed by and construed in accordance with the laws of Anjouan, without regard to its conflict of laws principles. You irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Anjouan to settle any disputes (including claims for set-off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation, or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
This Agreement constitutes the entire agreement between you and the Company regarding your use of the Services and supersedes all prior agreements and understandings, whether written or oral. No waiver by us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.
If you have any questions or concerns about this Agreement or the Services, please contact us at support@allpoker.com.
The Company may provide you with a chat facility and video live streaming to communicate with other users of the Service. Your use of the chat facility and video live streaming is subject to the following rules:
Do not make any statements or broadcast any content that is sexually explicit, grossly offensive, defamatory, or harassing.
Do not make statements or broadcast any content that promotes or relates to any other online entities.
Do not make untrue, malicious, or damaging statements or broadcasts about the Company or the Sites.
English is the only language permitted in the chat application and during video live streaming.
Do not broadcast any content that violates any applicable laws or regulations, including but not limited to intellectual property laws.
Do not share any personal information, whether your own or others, during the chat or video live streaming sessions.
Do not engage in any behavior that disrupts the experience of other users, including but not limited to trolling, spamming, or excessive use of offensive language.
In the event of your breaching any of the above provisions relating to the chat facility or video live streaming, the Company shall have the right to remove your chat and video live streaming privileges or even temporarily or permanently terminate your account. Upon such termination, the Company shall refund to you any funds which may be in your account over and above any amount which may be owing to the Company at such time (if any).
For service quality assurance, calls made by you to the customer service department may be recorded. The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company's employees. The Company reserves the right to terminate your account if such behavior is observed.
Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by the Company for the purposes of allowing you to deposit and cash-out money from your account shall be executed by the Company at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
If you are using the download form of the Software and wish to have it uninstalled, you will be able to do so via the Add/Remove Programs on your computer. Please note that upon installation of the Software, certain shortcuts may be added to your computer's desktop, including but not limited to a quick launch shortcut, a desktop icon, a client link from the Start Menu, and a brand folder with client and uninstall link from the Programs option on the Start Menu.
The non-download client is supported on the following browsers: Internet Explorer 10.0 and the latest versions of Firefox, Safari, and Chrome.
For Mobile:
If you have chosen to have your casino bankroll currency in GBP or EUR, it is strongly recommended that you upgrade all versions of the casino to the latest version, which provides full multi-currency functionality. Should you choose to enter an old casino version that has not yet been upgraded, there will be various inaccuracies in the display for which the Company takes no responsibility.
The Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Anjouan and you irrevocably submit to the exclusive jurisdiction of the courts of Anjouan to settle any disputes (including claims for set-off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation, or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.
The Company reserves the right to review your jackpot win to ensure its validity. Jackpot prizes may be awarded to the winners in up to 24 monthly installments if so decided by the Company at its sole discretion.
To play on our Live Casino, you must meet certain hardware, software, and connection requirements. If the Live Casino is disconnected due to unsuitable configurations on your part, the Company will not be responsible for any loss.
All bets placed in multi-player poker games are placed with other users and not with or against the Company. The Company does not assume any risk for bets placed between users. The Company may charge a commission (known as a rake) or a percentage of the "buy-in" fee for tournaments.
Collusion occurs when two or more players attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player found colluding may be permanently banned from the Service, and their account terminated. The Company has developed and employs sophisticated proprietary technology intended to seek out and identify players acting in collusion. If the Company is informed about suspected collusive behavior, it may, in its sole discretion, terminate suspected players' access to the Service and/or block their accounts and withhold all available funds from within the accounts.
Chip-dumping occurs when any player deliberately loses a hand to transfer their chips to another player. Any player involved in chip-dumping may be permanently banned, and their account terminated. If the Company is informed about suspected chip-dumping, it may, in its sole discretion, terminate suspected players' access to the Service and/or block their accounts and all monies in such player's account. In such circumstances, the Company will be under no obligation to refund to the relevant player any funds that may be in the account at such time.
You may not use any tools or software that give you an unfair advantage. Only basic game statistics and tracking software are allowed. The use of any other software or tools is prohibited. Examples of prohibited tools, software, and external aids include tools and services that allow for any type of collusion between players, tools that assist players to select games in accordance with player statistics or patterns, and tools that provide real-time advice or recommendations beyond basic hand strength and pot odds information.
The Company is committed to responsible gaming and provides various tools and options to help you gamble responsibly, including self-exclusion, deposit limits, and loss limits. You can contact customer support to learn more about these options.
For service quality assurance, calls made by you to the customer service department may be recorded. The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company's employees. The Company reserves the right to terminate your account if such behavior is observed.
The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to email, telephone, SMS, and additional windows opening from within the Software. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the promotion's Terms & Conditions.